You can call with just the property address. If you have a tax bill, lien or lender notice, payoff statement, or parcel number, it can help us identify the right account—but you do not need to collect everything first.
The Shelby County Auditor’s search is for parcel and property information. The Treasurer handles real-estate tax bills and payments, and the Recorder indexes deeds and other recorded land documents. A county record is not the same as a creditor’s current payoff; the creditor or tax office confirms the amount and instructions.